Política de envío

Thank you for shopping with NEFERTARI.

We are committed to delivering your order safely and carefully. Please read our shipping policy below before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, festivals, sales, or unexpected delays, processing times may take slightly longer.

2. Shipping Time

Estimated delivery time depends on your location, product availability, and courier service.

Estimated delivery time:

Domestic Orders: 5–12 business days

International Orders: 10–25 business days

Please note that delivery times are estimates only and may vary due to courier delays, customs clearance, weather conditions, incorrect address details, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and shown at checkout before payment.

We may offer free shipping on selected orders, selected locations, or promotional campaigns.

4. International Shipping

We aim to serve customers in multiple countries where shipping is available.

International orders may be subject to customs duties, import taxes, local taxes, or other charges depending on your country’s rules.

These charges are the customer’s responsibility and are not included in the product price unless clearly stated at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Please allow some time for tracking information to update after your order has been shipped.

6. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

NEFERTARI is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an address mistake, please contact us as soon as possible at [care@shopnefertari.com]. We will try our best to update the address before the order is shipped.

7. Delayed or Lost Packages

If your package is delayed, please check the tracking link first.

If your order has not arrived within the estimated delivery period, contact us at [care@shopnefertari.com] with your order number.

We will help you check the delivery status with the courier or shipping partner.

8. Damaged Package

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

- Your order number
- Clear photos or video of the damaged item
- Clear photos of the packaging
- A short description of the issue

After review, we may offer a replacement, store credit, or refund depending on the situation.

9. Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on product availability and warehouse location.

You may receive separate tracking numbers for different items.

10. Failed Delivery

If delivery fails due to incorrect address, unavailable recipient, refusal to accept the package, or failure to collect the package, additional shipping charges may apply for reshipment.

11. Contact Us

For shipping questions, please contact us at:

[care@shopnefertari.com]

Please include your order number so we can help you faster.

NEFERTARI